COVID-19 Update

Jackson Hole Hideout Friends & Guests

Well, summer is in full swing and the Jackson Hole community is welcoming visitors from near and far.  The Hideout has opened its doors as well, and we are finding that many folks not already on the books are looking for lodging within two weeks of their visit.

State of Wyoming and Teton County orders that address mobility, activities and gatherings are still in place … and on July 21st, a new order requiring that adults wear face coverings when entering or inside a retail or commercial business took effect. You can visit JHCOVID.com for comprehensive information about our community’s response to the novel coronavirus.

So, it is not a return to normal or even an approach to the new normal, because we really don’t know what that is. Rather, it is embarking on a stabilization phase here in Teton County, per guidance established by the County’s Public Health Department.  The Road to Recovery framework – with general public, general employer, sector-specific, and high-risk individual guidance – will be leveraged by all to ensure the health and safety of the community and its visitors.

So, as you plan for your stay or decide to move ahead with your booking, please keep in mind that a visit to Jackson Hole this summer season will be different from what you’ve envisioned or imagined up until this point in time. Yellowstone and Grand Teton National Parks are open, but with limited services available.  The rodeo, the local chuckwagons, the many outfitter offerings on land and on water, and the various attractions and events associated with Jackson Hole Mountain Resort, Snow King and Grand Targhee are also open.   It’s important for you to consider what you want to do here and how you’ll be able to do it with continued social distancing guidelines.  Some restaurants that have been open for dining are returning to curbside and take-out service as social distancing has proven challenging to successfully implement.

To keep up to date with the National Parks, please visit the official sites for Yellowstone and Grand Teton. For more up to date information on local businesses, please visit the Jackson Hole Chamber of Commerce.

At the Hideout, we’ll be making appropriate adjustments to the way we manage breakfast, our beverage and snack bar, our housekeeping services, and access to our laundry room. We’ll be doing that to further adhere to the most current guidelines set forth by the Centers for Disease Control and Prevention (CDC), as well as the following:  U.S. Food & Drug Association, U.S. Travel Association, American Hotel & Lodging Association, National Restaurant Association, Association for Linen Management, Wyoming Restaurant & Lodging Association and Teton County.  We have been reading up and reading up some more.

• Specifically, we will have a new hand sanitizer station just inside the front door. There will be more frequent cleaning, sanitizing, and disinfecting of high traffic areas and high touch surfaces, using recommended cleaners. 
• Housekeeping staff will be using appropriate personal protective equipment. Daily housekeeping service – for the same guests in the same room – will be discontinued.   
• Your fresh, hot, and hearty breakfast, along with snacks and non-alcoholic beverages, will be provided take-out style and can be enjoyed in your guest room or other common areas where social distancing is possible.  Alas, our dining room did not make the cut. 
• And, the laundry room will now be off-limits. 
• Please also make note that we are refining our policies for Summer 2020 as follows:

• • We will not collect the remaining balance due for your scheduled stay until your actual check-in.
  • If you need or want to cancel your reservation and receive a full refund of your initial deposit, you can do so without penalty up until 48 hours prior to your arrival; or, if you simply want to postpone your stay, we can assist you with rescheduling through next summer season.
  • The Hideout also reserves the right to cancel any reservation as a result of COVID-19.  In the event of such cancellation, the Hideout will immediately inform impacted guests and will refund any deposit or advance payment made by impacted guests for any nights cancelled.  We will also assist you if we can in securing accommodations at another local lodging establishment.

These are just some of the highlights, and they may change over time.  We THANK YOU for your continued support and look forward to your future visit.  We will send you a welcome e-mail about two weeks before your arrival.  Be well and stay healthy!!!